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Overview
Unitas Global Limited ("Unitas Global", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information about you when you use our services, visit our website, or communicate with us.
We are a data controller under the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR). Our registered address is in London, United Kingdom.
This policy applies to all services operated under the Unitas Global brand, including managed hosting, domain registration, enterprise email, app deployment, and WordPress care plans.
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Data We Collect
We collect information in several ways depending on how you interact with us:
Identity Data
Name, username, title, date of birth, company name, and other identifiers you provide when creating an account or purchasing services.
Contact Data
Email addresses, phone numbers, billing and delivery addresses associated with your account or service registration.
Financial Data
Payment card details (tokenised via Stripe), bank account information where direct debit is used, and transaction history.
Technical Data
IP addresses, browser type and version, server access logs, error logs, and usage analytics collected through your use of our platform.
We do not collect special category data (health, biometric, political, or religious data) and we do not sell your personal data to third parties under any circumstances.
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How We Process Your Data
We rely on the following lawful bases for processing your personal data:
Contract Performance
Processing necessary to deliver the services you have purchased, including provisioning servers, configuring domains, and delivering support.
Legitimate Interests
Security monitoring, fraud prevention, service improvement, and internal analytics that help us operate and improve our infrastructure.
Consent
Marketing communications and non-essential cookies. You may withdraw consent at any time by updating your preferences or contacting our DPO.
Legal Obligation
Tax records, WHOIS data for domain registrations, and other processing required by applicable law or regulatory authority.
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Security Measures
We implement technical and organisational measures appropriate to the risk of our processing activities:
Security Standards
SOC 2
Type II Audited
256-bit
AES Encryption
Zero
Trust Architecture
24/7
Threat Monitoring
We conduct regular penetration testing, maintain a responsible disclosure programme, and train all staff on data protection obligations. In the event of a personal data breach, we will notify the relevant supervisory authority within 72 hours where required under applicable law.
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Your Rights
Under UK and EU GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete data we hold about you.
Right to Erasure
Request deletion of your personal data where no legal basis for retention exists.
Right to Restrict Processing
Limit how we use your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, please contact our Data Protection Officer at dpo@unitasglobal.com. We will respond within 30 days.
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Contact Our DPO
If you have questions about this policy, wish to exercise your rights, or have a complaint about our data handling, please contact our Data Protection Officer:
Data Protection Officer
Unitas Global Limited
Email: dpo@unitasglobal.com
Post: Data Protection Officer, Unitas Global Ltd, London, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.